How to allow your users to self-cancel in Memberium for Infusionsoft

There are cases when you want to allow your users to self-cancel their subscription with you. Here are some of the steps you can take in order to implement this.

Step 1: Check if you have set up the membership cancellation tag in Memberium > Memberships > Edit membership:

Note: When the cancellation tag is applied, user access will be revoked.

Step 2: Create an Action set in Memberium. This action set will be the trigger once the user clicks on the Cancel button:

Go to Infusionsoft > Marketing > Settings > Action Sets. In that action set, you need to add the cancellation tag that you have set. Add the other actions that you would like to occur.

Step 3: Set the action set inside Memberium.

Go to Memberium > Ecommerce > Subscriptions. You have two options when the user clicks on Cancel. We have the Cancel Action and the End Date Action. The difference between the two is that the Cancel Action will apply the action set automatically when they click on the Cancel button while the End Date Action will wait until it reaches the end date which is a day before the next billing for the action set to be applied.

​​Step 4: Place the code on a WordPress page to list the subscription with the cancel button. Once that’s done, you can publish the page.

[memb_list_subscriptions status="active"]
Subscription Name: %%subscription.name%%
Cancel Subscription %%cancel.button%%
[else_memb_list_subscriptions]
Sorry, found no subscriptions.
[/memb_list_subscriptions]

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