We received reports from users who are getting the errors below: Memberium cannot connect to CRM: “Invalid API Key (328): ERROR: 8 – cURL error: SSL certificate problem: certificate has
A description of common, and not so common problems that sometimes happen when installing and activating Memberium. Each problem has a detailed solution on how to fix that particular issue. If at anytime you can’t solve an issue on your own please contact Memberium customer support immediately.
If you’re facing any login issues, this guide will walk you through the exact steps our support team will take to troubleshoot and solve your issue. By following this guide, you can learn how to quickly diagnose and treat login issues on your membership site.
This guide will show you how to fix all of Memberium’s warnings and error messages.
When installing on WP Engine, you will need to contact WP Engine support and request that they turn off the “redirect_bots” setting, and purge the cache. If this setting is not disabled, then it will not be possible to send HTTP POSTs to your app, as the WP Engine server will intercept and stop them from succeeding. You’ll need to send a support ticket to WP Engine Support and ask them to allow your posts to contain variables.
If you are receiving a 300, 400, or 500 series error when trying to do an HTTP POST from Infusionsoft, these errors are usually easily fixable, and we’ll walk through them below. If you are receiving a 500 error, then something is causing a server crash and it will require some investigation. We’ll go through the common errors below in order, and touch on how to solve them. The most common sources of errors are:
If you can’t solve the problem yourself easily, please contact us at support. We can usually help you resolve problems quickly and easily if you supply us the proper information. If you can find your problem o the list below, you may be able to fix it yourself even faster.
The Infusionsoft HTTP POST is a powerful tool in your Infusionsoft Membership site automation toolkit. HTTP POSTs are a simple API that can be used between web servers to allow them to signal each other that something has happened, or than an action has been taken.
Memberium requires the ability to send and receive data to the web to operate, both to communicate with your Infusionsoft app and to connect to our License Server. When operating in a locked down or high security environment, you may need to take extra steps. If you do not have direct access to send data to the internet, your IT Department likely has an HTTP Proxy such as Squid, or NginX configured.
If you come across an HTTP POST error message like org.apache.commons.httpclient.ConnectTimeoutException: The host did not accept the connection within timeout of 5000 ms, it is most likely that your hosting provider is blocking any posts from Infusionsoft because their IP address appears on certain web spam bot lists.
Make sure the right membership tag is applied to a test contact’s record that you’re testing. You can verify what the correct tag is for your membership levels by going